Choice Premium Support

  • Tailored business solutions
  • Centralized carrier mobile fleet management
  • Protecting your business telco rights
  • Future proof your business’ growth and changes
  • Single point of contact from billing to on-site support
  • Access to enterprise rates, ensuring cost effective solutions
  • Comprehensive management tools & consulting

Our customer service team is based in Australia, so you know you are talking to someone who supports and understands you.

Today, customers are not valued and are being treated as numbers in the Telco industry. With more customer support centres moving offshore it’s only going to get worse. 

Choice Unified Communications engage with our clients and communicate either face to face or through our customer service support centre. Having local qualified and professional personnel allows for quicker response times, solutions and a supportive experience that you deserve. 

  • ChoiceUC provides a complete end to end solution for all your fixed voice data. We do the work for you.

Included Services

  • Call centre account management
  • Support Monday-Friday 8am-8pm
  • Network fault support 24/7
  • NBN migration support
  • Billing enquiries
  • Service additions, moves, changes
  • Dedicated account manager
  • Support Saturday 9am-5pm
  • Build your brand media & video consultation
  • Unified Communication Support
  • Tender management
  • IVR set-up & management (set up fee applies)
  • Tech fund management (Optus)
  • Layer 2 Network utilization (Next Generation Network)
  • Onsite tech support. Chargeable.
  • Dedicated support email & phone number
  • Relocation support & management
  • Mobile device management (third party fees excluded)
  • Customized monthly reporting
  • Network negotiation
  • Live service management
  • Systems upgrade discount