Choice Premium Support

  • Tailored business solutions
  • Centralized carrier mobile fleet management
  • Protecting your business telco rights
  • Future proof your business’ growth and changes
  • Single point of contact from billing to on-site support
  • Access to enterprise rates, ensuring cost effective solutions
  • Comprehensive management tools & consulting

Our support customer service team is Australian based so you know you are talking to someone who understands you.

We have found In the Telco industry today customers are being treated as a number and not as a valued customer and with more and more customer support centres moving offshore it’s only going to get worse.  With Choice Telecommunications we are bringing back the face to face customer service support experience that you deserve and been waiting for.

 

Choice provides a complete end to end solution for all your fixed voice data without you doing anything. Let us do all the work for you.

V.I.P with First Class service

Included Services

  • Call centre account management
  • Support Monday-Friday 8am-8pm
  • Network fault support 24/7
  • NBN migration support
  • Billing enquiries
  • Service additions, moves, changes
  • Dedicated account manager
  • Support Saturday 9am-5pm
  • Build your brand media & video consultation
  • Unified Communication Support
  • Tender management
  • IVR set-up & management (set up fee applies)
  • Tech fund management (Optus)
  • Layer 2 Network utilization (Next Generation Network)
  • Onsite tech support. Chargeable.
  • Dedicated support email & phone number
  • Relocation support & management
  • Mobile device management (third party fees excluded)
  • Customized monthly reporting
  • Network negotiation
  • Live service management
  • Systems upgrade discount